Knowledge Base

6/5/25 07:00 AM ET- Student Trips Not Available RESOLVED

Status/Impact: The data was reimported on 6/5/25 and recovered for MID/PM tracking but reoccurred on 6/6/25 for most districts. This issue has been resolved for most AM/MID/PM trips but is still being monitored for a reoccurrence.

Issue: Student trips are not showing in the app and dashboard for districts whose data is imported into FirstView which may impact tracking and notifications.

5/9/25 12:30 PM ET- FirstView Support Delays RESOLVED

Status/Impact: In-app and email support was not available from Friday, March 9th 12:30 pm ET to around Monday, March 12 11:15 am ET due to an outage with our ticketing system. Phone support was available. The app and dashboard were not impacted.

Issue: Support is not receiving tickets submitted by app and dashboard users at this time due to an outage with our ticketing system.

3/19/25 8:00 AM ET- District Dashboard and Parent App Outage RESOLVED

Status/Impact: All dashboard users and parent app users are impacted by this outage. We are working with our developers to investigate this outage.

Issue: Users of the Parent App may be logged out or timed out when opening the app. Dashboard users will be timed out when logging in to the Trips tab.

3/7/25 6:00 AM ET - Trip Display Issue in Parent App RESOLVED

Status/Impact: We have identified the issue and are testing a hotfix to be released as soon as possible. 

Issue: Some users may see "No Trips" in the Parent App when both current and future-dated trips are imported into FirstView's backend. Users may receive their distance notification but will not see the bus icon or trip details for their student on the map. This issue is currently only impacting some yellow bus users and is not widespread.