MONITORING 
2 Reported Incident(s)

 


Release(s):
9/9/25 5:00 AM ET - Version 4.2.4 Release


Incident(s):

 9/2/25 12:00 PM ET - Alt Trip Schedule Display/Tracking Issue INVESTIGATING

Status: Our team is actively working on a solution and has been implementing a series of hotfixes to resolve this issue. Student trips are still running as expected unless communicated otherwise but tracking may not be available.

Issue: Some trips appear in the dashboard and app with an outdated schedule. This happened as a result of the system receiving both current and older versions of the trip data. Parents may see canceled in the app for the outdated trips.
8/25/25 3:45 PM ET - Notifications displaying incorrect time RESOLVED

Status: This has been escalated to our developers and has been resolved and was related to the time zone settings for notifications.

Issue: Automated school and stop arrival alerts are displaying the incorrect time in the notification text. The time that the notification is received and the timestamp for the notification are correct in the app. 
8/26/25 3:45 PM ET - Slow load times, crashing in dashboard and app MONITORING

Status: Issues were intermittent and the application was back online within a few a minutes. The issue was found immediately the back-end service was stopped to prevent any additional crashing.

Issue: Degraded related to a back-end service. The root cause of this is still under investigation.
8/18/25 5:00 AM ET- AM Dispatch Import Failure for Central, Mountain, Pacific Time Zones  RESOLVED

Status: MID and PM dispatches were reimported around 11:30 AM ET and we were able to recover some AM dispatch information. 

Issue: A scheduled released impact the import of some AM dispatch trips for Central, Mountain, and Pacific Time Zone Customers. 
8/11/25 8:00 AM ET- Parent App Verification Code Request RESOLVED

Status: Some users were not receiving the verification code when attempting to register for an account. Users can try a different email address or try again in 24 hours when the unconfirmed account has been purged from our system. Release 4.2.0 resolved this issue and users can login or create a new account.

Issue: Certain email providers are blocking messages from support@myfirstview.com from being received by the user. This may also be occurring for users that have their device settings toggled to Spanish.
6/5/25 07:00 AM ET- Student Trips Not Available RESOLVED

Status/Impact: The data was reimported on 6/5/25 and recovered for MID/PM tracking but reoccurred on 6/6/25 for most districts. This issue has been resolved for most AM/MID/PM trips but is still being monitored for a reoccurrence.

Issue: Student trips are not showing in the app and dashboard for districts whose data is imported into FirstView which may impact tracking and notifications.
5/9/25 12:30 PM ET- FirstView Support Delays RESOLVED

Status/Impact: In-app and email support was not available from Friday, March 9th 12:30 pm ET to around Monday, March 12 11:15 am ET due to an outage with our ticketing system. Phone support was available. The app and dashboard were not impacted.

Issue: Support is not receiving tickets submitted by app and dashboard users at this time due to an outage with our ticketing system.
3/19/25 8:00 AM ET- District Dashboard and Parent App Outage RESOLVED

Status/Impact: All dashboard users and parent app users are impacted by this outage. We are working with our developers to investigate this outage.

Issue: Users of the Parent App may be logged out or timed out when opening the app. Dashboard users will be timed out when logging in to the Trips tab.
3/7/25 6:00 AM ET - Trip Display Issue in Parent App RESOLVED

Status/Impact: We have identified the issue and are testing a hotfix to be released as soon as possible. 

Issue: Some users may see "No Trips" in the Parent App when both current and future-dated trips are imported into FirstView's backend. Users may receive their distance notification but will not see the bus icon or trip details for their student on the map. This issue is currently only impacting some yellow bus users and is not widespread.



Need to report an issue or have a question? Contact us at support@myfirstview.com.