ALL SYSTEMS OPERATIONAL
ALL SYSTEMS OPERATIONAL
Release(s):
Incident(s):
11/4/25 4:30 AM
ET - Slow loading pages
and errors in the district dashboard RESOLVED Status: This issue has been resolved. Changes to the database were rolled back to a previous state and there are no more SQL errors. Users should log out and back into the dashboard to apply these changes. Issue: Users, Students, and Alerts tabs will not load and are displaying a SQL error when attempting to interact with the tables or filters. All other actions are not impacted and tracking in the Trips tab is also not impacted. |
11/3/25 5:00 AM
ET - Distance notifications not reflecting time change in the parent app RESOLVED Status: A changed was made to adjust all distance notifications to reflect daylight savings time in the time edit and also received time. There were about 900 users that had updated their time ranges or added new notifications before 5:00 PM ET that may need to edit their settings manually in the app as any changes made prior were reverted to old settings. Click on Contact Support in the app if you are unsure if you are impacted or need assistance. Issue: Users are receiving distance notifications 1 hour earlier than expected and the timestamps are incorrect in the notification center. Some users also experienced issues adjusting or adding new distance notifications in their profile. |
10/20/25 2:30 AM
ET - AWS Cognito
Server Outages RESOLVED Status: All applications were temporarily offline until around 5:30 AM ET and recovery efforts were ongoing as of around 7:15 AM ET. We have verified some users may be experiencing some latency while the servers recover and other systems are not available for user login activities. More information is available here - https://health.aws.amazon.com/health/status. Issue: There was an
authentication outage in
the AWS US East Region
servers impacting multiple
services across the
country, including First
Student applications like
First View Dashboard,
First View Parent App, and
First Alt Driver App.
This would have impacted
user's ability to sign
into First View, receives
notifications, and access
real-time tracking
capabilities. |
10/14/25 8:00 AM
ET - Stop captures not
appearing in real-time in the
dashboard and app RESOLVED Status: This issue has been resolved on 10/15/25. The root cause was due to incorrect AWS settings in the backend that have been updated and tested. Issue: Stop captures do not
appear to be showing in
real-time in the dashboard
and app starting around
8:00 AM ET on 10/14 and
10/15. We do see that the
data eventually populates
in the Trip Details but
this is not expected
behavior when there are
qualifying GPS events
(Stopped or Door
Open/Close). To view the
GPS data, please click on
the 3 dots next to the map
when drilled into the Trip
Details page. For parent app
users, this may also be
impacting their stop
captures and the Last Stop
banner. |
9/2/25
12:00 PM ET - Alt Trip
Schedule Display/Tracking
Issue RESOLVED Status: The team implemented a series of hotfixes to resolve this issue. Student trips now reflect the accurate information and this has been resolved. Trip history may be unavailable in the dashboard. Issue: Some
trips appear in the dashboard
and app with an outdated
schedule. This happened as a
result of the system receiving
both current and older
versions of the trip data.
Parents may see canceled in
the app for the outdated
trips. |
8/25/25 3:45
PM
ET - Notifications
displaying incorrect time RESOLVED Status: This has been escalated to our developers and has been resolved and was related to the time zone settings for notifications. Issue: Automated school and stop
arrival alerts are displaying
the incorrect time in the
notification text. The time
that the notification is
received and the timestamp for
the notification are correct
in the app. |
8/26/25 3:45
PM
ET - Slow load
times,
crashing in dashboard and
app RESOLVED Status: Issues were intermittent and the application was back online within a few a minutes. The issue was found immediately the back-end service was stopped to prevent any additional crashing. Issue: Degraded related to a back-end
service. The root cause was
related to a new feature
release and has been resolved.
We've also added additional
monitoring for such
occurrences. |
8/18/25 5:00 AM
ET- AM Dispatch Import
Failure for Central, Mountain,
Pacific Time
Zones RESOLVED Status: MID and PM dispatches were reimported around 11:30 AM ET and we were able to recover some AM dispatch information. Issue: A
scheduled released impact the
import of some AM dispatch
trips for Central, Mountain,
and Pacific Time Zone
Customers. |
8/11/25 8:00 AM
ET- Parent App
Verification Code Request RESOLVED Status: Some users were not receiving the verification code when attempting to register for an account. Users can try a different email address or try again in 24 hours when the unconfirmed account has been purged from our system. Release 4.2.0 resolved this issue and users can login or create a new account. Issue: Certain
email providers are blocking
messages from support@myfirstview.com from
being received by the user.
This may also be occurring for
users that have their device
settings toggled to
Spanish. |
6/5/25 07:00 AM
ET- Student Trips Not
Available RESOLVED Status/Impact: The
data was reimported on 6/5/25
and recovered for MID/PM
tracking but reoccurred on
6/6/25 for most districts.
This issue has been resolved
for most AM/MID/PM trips but
is still being monitored for a
reoccurrence. Issue: Student
trips are not showing in the
app and dashboard for
districts whose data is
imported into First View which
may impact tracking and
notifications. |
5/9/25 12:30 PM
ET- First View Support
Delays RESOLVED Status/Impact: In-app and email support was not available from Friday, March 9th 12:30 pm ET to around Monday, March 12 11:15 am ET due to an outage with our ticketing system. Phone support was available. The app and dashboard were not impacted. Issue: Support is
not receiving tickets
submitted by app and dashboard
users at this time due to an
outage with our ticketing
system. |
3/19/25 8:00 AM
ET- District Dashboard
and Parent App Outage RESOLVED Status/Impact: All dashboard users and parent app users are impacted by this outage. We are working with our developers to investigate this outage. Issue: Users of
the Parent App may be logged
out or timed out when opening
the app. Dashboard users will
be timed out when logging in
to the Trips tab. |
3/7/25 6:00 AM
ET - Trip
Display Issue in Parent
App RESOLVED Status/Impact: We have identified the issue and are testing a hotfix to be released as soon as possible. Issue: Some
users may see
"No Trips" in the Parent App
when
both current and future-dated
trips are imported into
First View's backend. Users
may
receive their distance
notification but will not see
the
bus icon or trip details for
their
student on the map. This issue
is
currently only impacting some
yellow bus users and is not
widespread. |