Still need help with FirstView? The FirstView support team is ready to assist! We are available Monday-Friday from 7:00am - 5:00pm ET and can assist you via phone, email and in-app feedback. If you're still not sure where to start, connect with the support team for assistance. 


In-App/Email:

District/School/Dispatch
Sending us feedback directly from the District dashboard is accomplished with a few easy clicks. "Contact Support" information is available at the bottom of the dashboard! We love hearing from you, so please don't hesitate to reach out with questions, comments, or suggestions.

Parents/Caregivers/Students
Our in-app messaging is the quickest and most efficient way to get support. To use this feature, simply click on the menu icon and then "Contact Support" toward the bottom of the menu. When you send a message to us through the app, we receive an email within seconds and most of the information we need is already included but we ask that you include your student's school district and name. We encourage districts to direct parents that have app-related questions to reach out directly to our customer support team.

Phone:


Our phone number is available in the app and dashboard for registered users. When calling our toll-free number during business hours, you will have an option to connect to the next available customer support analyst or leave a voicemail. Keep in mind that some issues may take more than a phone call to resolve, and we ask that you stay patient with our team as they work through your issue. To make calls more efficient, please have your school district, student details, and contact information to best reach you at ready.  



Note: FirstView Customer Support is happy to provide assist in both English and Spanish. For all other languages, this service and support of this service may contain translations powered by Google, Microsoft, and/or translation tools. For these translations, reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. These translations are provided as a service to users of FirstView, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any of these translations made from English into any other language.