Still need some help with FirstView? The FirstView support team is ready to assist! We are available Monday-Friday from 7:00am - 5:00pm ET and can assist you via phone, email and in-app feedback. If you're still not sure where to start, click the link below to send us a quick email, and we'll guide you the rest of the way.
Phone:
Toll-free: (888) 889-8920
Local: (513) 419-2921
Local: (513) 419-2921
When calling our toll-free phone line, one of our dedicated team members will answer and happily assist you. Keep in mind that some issues may take more than a phone call to resolve, and we ask that you stay patient with our team as they work through your issue. To make calls more efficient, please have your student ID/name ready and let the team member know your name, school district, and contact information to best reach you at.
Email:
District/First Student Location Support: dashboard@myfirstview.com
Our email inbox is always open, and users can expect a timely response. When sending an email, we ask that you include your name, school district, any student ID(s) you are associated with, and contact information to reach you at. If you send an email during the weekend, we will get back to you during the week.
In-App:
District/First Student Location Feedback
Sending us feedback directly from the District dashboard is accomplished with a few easy clicks. "Contact Support" information is available at the bottom of the dashboard! We love hearing from you, so please don't hesitate to reach out with questions, comments, or suggestions.
Parent Feedback
Our in-app messaging is the quickest and most efficient way to get support. To use this feature, simply click on the menu icon and then "Contact Support" toward the bottom of the menu. When you send a message to us through the app, we receive an email within seconds and most of the information we need is already included but we ask that you include your student's school district and name. We encourage districts to direct parents that have app-related questions to reach out directly to our customer support team. You can expect a timely response from our team in addition to the option to rate how well we did in resolving your issue.
Note: FirstView Customer Support is happy to provide assist in both English and Spanish. For all other languages, this service and support of this service may contain translations powered by Google, Microsoft, and/or translation tools. For these translations, reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. These translations are provided as a service to users of FirstView, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any of these translations made from English into any other language.