Service alert types

Service alert type determines the recipients. There are the following alert types:

• District – an alert has been sent to all recipients within the district.
• School – an alert has been sent to all recipients within one, several, or all schools within the district.
• Trip – an alert has been sent to all recipients within one, several, or all trips within the district.
• Run – an alert has been sent to all recipients within a specific run of a specific trip within the district.

Service alert categories

Service alert category depends on the issue that needs to be communicated through an alert. There are the following alert categories:

Weather Issue

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Select this alert category when weather conditions affect trips.

Traffic Issue

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Select this alert category when traffic affects the trip schedule or there is an accident on the route.

No GPS Data

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Select this alert category when GPS connection with the vehicle has been lost.

Mechanical Issue

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Select this alert category when there is an issue with a vehicle (for example, the bus has broken down).

Custom

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Select this issue category when the issue does not match any available issue category.