Sending service alerts when there is any
issue or update is recommended to
assist in keeping parents in the loop!
Service alerts can currently be sent for
the current day only.
💡
Quick
Tip: Service
Alert
Recipients
(Parent
App
Users) District -
All
parent app users
connected to your
district School -
Only
parent app
users whose student is
connected
to that school Trip -
Only
parent app users
connected to and tracking
for that
particular trip Run -
Only
parent app users
connected to and tracking
for a
particular run or tier of
a trip |
To send a service alert:
1. On the Trips page or on the
Alerts page, select Send Alert.
2. In the dialog box that opens,
do the following:
- Select the service alert
type: District, School, Trip, or Run.
Depending on the type, specify the
recipients of the alert
If you have selected the School alert type, select one,
several, or all schools within the
district. The alerts will be sent to all
recipients within the selected
school(s).
Once you have
selected the Trip alert type,
select one, several, or all trips within the
district. The alert will be sent to all
recipients within the selected trip(s).
When you have selected the Run alert type, select a
specific run of a specific trip within the
district.
Next, specify the service alert category: Weather Issue, Traffic Issue, No GPS Data, Mechanical Issue, or Custom. For more information, see Service alert categories.
- In the Title field, specify a short
summary of the issue.
- In the Message field, provide an
explanation of the issue and possible
actions that the recipients may have
to take.
- Select Send.
The service alert will be sent to the
selected users immediately!
Need more assistance? See our Navigating
Service Alerts article!