Sending service alerts when there is any issue or update is recommended to assist in keeping parents in the loop! Service alerts can currently be sent for the current day only.
To send a service alert:
1. On the Trips page or on the Alerts page, select Send Alert.
2. In the dialog box that opens, do the following:
- Select the service alert type: District, School, Trip, or Run. Depending on the type, specify the recipients of the alert
If you have selected the School alert type, select one, several, or all schools within the district. The alerts will be sent to all recipients within the selected school(s).
Once you have selected the Trip alert type, select one, several, or all trips within the district. The alert will be sent to all recipients within the selected trip(s).
When you have selected the Run alert type, select a specific run of a specific trip within the district.
Next, specify the service alert category: Weather Issue, Traffic Issue, No GPS Data, Mechanical Issue, or Custom. For more information, see Service alert categories.
- In the Title field, specify a short summary of the issue.
- In the Message field, provide an explanation of the issue and possible actions that the recipients may have to take.
- Select Send.
The service alert will be sent to the selected users immediately!
Need more assistance? See our Navigating Service Alerts article!