You can cancel any Upcoming trip serviced by FirstAlt. Once the trip status changes to Live, you will not be able to cancel it.

To cancel a trip:


  1. Tap the circle with the studentʼs name, then swipe up to the top of the screen.

  2. On the trip card with the Upcoming status that you want to cancel, tap the (...) menu, and then tap Cancel Trip. 

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  3. On the screen that opens, select the reason why you need to cancel the trip, for example, the student has a doctorʼs appointment, and then tap Continue.

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  4. In the dialog box that opens, tap Yes to confirm cancellation.
    The trip is canceled, its status changes to Canceled with the note Canceled by User, and the following message appears:

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