First View Help & Support

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Knowledge Base

  • Parent/Caregiver
  • All Articles
  • About First View
  • Parent/Caregiver
    • Create & Manage Your Account
    • Registering in the App
    • Navigating the App
    • App Notifications
  • District/School/Admin
    • Navigating the Dashboard
      • Trips Page
      • Navigating the Map
      • Student Profiles
      • Dashboard User Management
      • Service Alerts
      • Utilizing Filters

Parent/Caregiver

  • Adding a Student
  • Adding Trips Manually
  • Adding Your Student Manually
  • Changing Your First View Password
  • Delete Distance Notifications
  • Edit Distance Notifications
  • Edit Profile Information
  • First View Parent App Account Deletion
  • Improved Inactive Student Messaging For Better Clarity
  • Languages & Translations
  • Manage Push Notifications
  • Mobile App Acceptable Use Policy
  • Notification Recipients
  • Notifications: Update Your Address
  • Pinned Alerts for real-time visibility of service disruptions
  • Region Availability
  • Removing a Student
  • Ridership Tracking
  • Selecting the Parent App Language
  • Setting Distance Notifications - Yellow Bus
  • Setting up Distance Notifications - First Alt
  • View Changes to Trips
  • Viewing Pick-Up and Drop-Off Location On The Map
  • Viewing Your Student's Trips For The Day
  • What to Expect for School Start
  • Why is there not an ETA in the Parent App?

Tracking Disclaimer: First View shows the planned route data and the vehicle location that has been collected from the GPS device in the vehicle in real-time. There are many factors that may inhibit the ability to capture live GPS data, such as: a malfunctioning GPS device, incorrectly assigned vehicles or drivers, vehicles not following the planned route schedule, daily route schedule changes, and/or other limitations due to what features are currently available for tracking. First View should be used as a tool to aid users with vehicle tracking questions and should not be used for route performance analysis or reporting.


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