If you see a "No Network Connection" message at the top of the app, the app is unable to communicate with the network or backend services. This can occur when your device is offline, has a weak connection, or is experiencing network restrictions.

The app cannot connect to required services. Tracking may be unavailable, the map may not update, and notifications may not work until connection is restored.

Verify that your device is connected to Wi-Fi or a cellular network.

Open a website or another app to confirm internet access.

If possible, switch between Wi-Fi and cellular data to test connectivity.

Pull down to refresh, if available.

Close and reopen the app.

Try the action again after reconnecting to the network.

If using cellular data, move to a location with a stronger signal.

If connected to Wi-Fi, move closer to the router or access point.

Check that Airplane Mode is turned off.

Re-enable Wi-Fi or cellular data if necessary.

A device restart can resolve temporary network or connectivity issues.

If connected to a corporate or guest network, certain services may be blocked.

Try connecting to a different network to determine if the issue is network-specific.

If the "No Network Connection" message remains after completing the steps above:

This may indicate an unstable network connection, temporary service interruption, or a switch between networks.