First View Dashboard & Parent App FAQ


General Information


What is First View?

First View is a student transportation platform that includes a District Dashboard for school and district staff and a Parent App for families to monitor transportation information and receive notifications.

What languages are supported?

The First View platform is available in:

  • English
  • Spanish
  • French Canadian

Customer Support provides assistance in English and Spanish. Additional languages may be supported through automated translation tools. See Also: Languages & Translations

Parent App


Can district staff use the Parent App?

Yes. District and school staff can create a Parent App account and set up a mock student profile to track routes and receive notifications. 

How do district staff set up the Parent App?

  1. Download the First View app.
  2. Enter the district code.
  3. Create a mock student profile.
  4. Select the associated school.
  5. Add routes for tracking.
  6. Configure notifications and alerts.

How many routes can be tracked?

Users can track up to 10 routes. District administrators who need to track more than 10 routes should contact Dashboard Support.

How many notifications can be configured per route?

Users can create up to three distance notifications for each route they follow. 

What types of alerts are available?

Alerts can be received through:

In-app notifications
Email notifications
Push notifications (depending on device settings)


School-Year Startup


Do existing parents need to create a new account each school year?

No. Existing users can continue using their current account and simply log in when the new school year begins. 

Will parents need to reconnect to their students?

Parents who are already connected through Student ID or have manually created a student profile generally remain connected.

When will new route information appear?

Route information is typically available about one week before the first day of school, although updates may continue until school starts.

Why might routes change after they appear?

Route adjustments are common at the beginning of the school year. Updated transportation information may take several weeks to fully synchronize in First View.

Can First View Support provide route information or district codes?

No. First View Support cannot:

  • Provide district codes
  • Provide student route information
  • Modify student routes
  • Expedite route updates

These items are managed by the school district and transportation provider. See also: Where to Find Parent App Registration Codes

Dashboard Access & User Management


How do I log into the Dashboard?

  1. Navigate to https://dashboard.myfirstview.com
  2. Enter your email address and password.
  3. Select Log In.

How do I verify a new Dashboard account?

  1. Open the invitation email.
  2. Click the activation link.
  3. Create a password meeting security requirements.
  4. Enter profile information.
  5. Confirm the account.

What are the password requirements?

Passwords must:

  • Be at least 8 characters long
  • Include an uppercase letter
  • Include a lowercase letter
  • Include a number
  • Include a special character (!, @, #, or $)

Who can manage Dashboard users?

School or district users with Owner access can manage Dashboard users.

What user management actions are available?

Owners can:

  • Edit users
  • Remove users
  • Change user roles
  • Assign school access
  • Enable or disable MFA
  • Resend invitation emails for pending users

Registration Codes & Student Information


Where can I find the Parent App district code?

The district code is displayed in the Dashboard header near the account name.

Where can student IDs be found?

Student IDs can be located on the Dashboard's Students tab and can be exported to a CSV file if required.

For help exporting, see also: Exporting Lists

Where can security codes be found?

If security codes are enabled, they are available on the Students tab.

Profile & Settings


How do I access Profile Settings?

Select Settings and then Profile Settings from the Dashboard.

What can I update in Profile Settings?

Users can:

  • Change their password
  • Update their first and last name
  • Change their preferred language
  • Review profile and account information
To add or remove Dashboard users, see also: Managing Dashboard Users

Which Dashboard languages are available?

The Dashboard can be displayed in:

  • English
  • Spanish
  • French


Pinned Alerts


What are pinned alerts?

Pinned alerts are banner messages that can be displayed to Dashboard users and Parent App users.

Who can create pinned alerts?

District users with District Owner access can create and manage pinned alerts.

Where can pinned alerts be created?

Pinned alerts can be created from:

Settings → Pinned Alerts
Alerts → Pinned Alerts

Can alerts be limited to Dashboard users only?

Yes. When creating a pinned alert, users can choose to display it only to Dashboard users.

How do I remove a pinned alert before its expiration date?

Navigate to:

  • Alerts
  • Pinned Alerts
  • Select the three-dot menu
  • Choose Expire Pinned Alert

Trips Page

Where can I find help understanding the Trips Page?

Select the Light Bulb icon in the upper-right corner of the Trips Page to open the Page Guide/Legend.

What information does the Page Guide include?

The guide explains:

  • School arrivals
  • Route statuses
  • Filtered views
  • Route columns
  • Key icons and actions
  • Runs/Tiers
  • Map usage and Trip Details access
For more detail, see also: Trip Page Guide/Legend

Resources & Support


Where can I find marketing and communication materials?

The First View Resource Portal contains flyers, printable guides, postcards, QR codes, banners, and other communication resources.

How do I access the Resource Portal?

Visit FirstStudentInc.com and navigate to the First View Resource Portal. Users can filter materials by service type, audience, and language.

Who should I contact for Dashboard support?

For Dashboard-related assistance, contact: